Success Stories—Improving Client Reporting & Performance Accuracy​

Improving Client Reporting & Performance Accuracy​

Client Overview:

An American multinational investment bank and financial services company engaged Enosys to support the rollout of its new Addepar-based client reporting and performance returns platform. Following a complex system migration, the firm required expert resources to resolve performance reconciliation issues, correct data anomalies, and increase advisor confidence in the new platform across its wealth management business.

The Enosys Solution:

Enosys deployed a team of Business Analysts, Technical Analysts, and Subject Matter Experts in Performance Measurement and Corporate Actions to manage advisor issue tickets, perform reconciliations, correct known data issues, and deliver management reporting throughout the engagement. The team also developed a comprehensive business procedures repository to support the client’s long-term operational handover.

The team focused on:

  • Performed performance reconciliations to validate returns and gain/loss calculations across advisor accounts.
  • Investigated and resolved performance return anomalies identified during and after the Addepar migration.
  • Corrected doubled historical account valuations for alternative investment positions predating the cutover to position-level reporting.

Result: Increased advisor confidence in Addepar-generated performance data and established reliable, auditable returns across the platform.

  • Reconciled and corrected valuation and accrued income discrepancies bridging the cutover from account-level to position-level data.
  • Researched corporate actions to obtain cost allocations and add security movement transactions, including mergers, cash-in-lieu, and related cash income records.
  • Resolved 1.4 million reorg transaction valuation gaps and created missing closing and adjustment records to address annuity interface gaps.

Result: Eliminated critical data breaks across the migration boundary, improving the accuracy and integrity of client reporting across the platform.

  • Managed and resolved advisor-facing issue tickets related to reporting anomalies, classification errors, and alternative investment discrepancies.
  • Corrected classification and reporting on alternative investments and annuities to ensure accurate client-facing outputs.

Result: Resolved a backlog of advisor issues post-migration, reducing friction and restoring trust in the new Addepar reporting environment.

  • Delivered weekly and monthly management progress reports covering reconciliation status, issue resolution, and outstanding items.
  • Developed a business procedures repository for handover to the Performance Reconciliation Group, covering performance return investigations, reconciliation reporting tools, corporate actions corrections, alternative assets and annuity corrections, historical cutover corrections, blended benchmark creation, and new account and ownership management.

Result: Provided leadership with consistent visibility into program progress and left the client with a durable operational knowledge base for ongoing self-sufficiency.

Conclusion

Through a combination of performance measurement expertise, operational support, and complex data reconciliation capabilities, Enosys helped stabilize and strengthen the client’s Addepar reporting environment during a critical transformation initiative. The engagement improved reporting accuracy, reduced advisor escalations, resolved historical data inconsistencies, and established sustainable operational procedures for long-term support.

Enosys was responsible for advisor interaction and issue ticket resolution, performance return reconciliation and calculations, correcting identified performance issues, weekly and monthly management progress reporting, and developing business procedures for the Performance Reconciliation Group.

Technologies and vendor systems utilized throughout the engagement included Addepar, Broadridge BPS Back Office, and Salesforce.

This engagement falls within the Enosys Wealth Management market, serving the Private Bank and Ultra/High Net Worth segments.

The engagement was supported by Candyce Cohen, Michael D’Angelo, David Barry, John Henson, Elaine Dong, Ray Murphy, and Sam Reinman (Interface Mappings).

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