Client Overview:
A top-five global hedge fund engaged Enosys to lead the development of a leading practice PMO to govern the outsourcing of its HR and Finance business support functions to a global managed services provider. The client needed a structured program methodology, rigorous governance, and coordinated execution across internal teams and the external vendor to ensure a successful transition.
The Enosys Solution:
Enosys deployed a team of Program Manager, PMO Lead, Business Analyst, and Governance Specialist to manage the full scope of the engagement—from governance design and requirements documentation through test planning and program reporting.
The team focused on:
Implemented program reporting standards—status reports, milestone tracking, and risk dashboards—with consistent cadences across the client and managed services provider.
Result: Leadership maintained full program visibility and could proactively manage risks at every stage.
Designed and managed the end-to-end PMO structure governing the outsourcing program. Maintained the integrated program plan tracking milestones, risks, and dependencies across client and vendor teams.
Result: Full program visibility and on-track delivery of the outsourcing initiative.
Defined governance standards including program charters, RACI frameworks, and escalation protocols. Aligned current-state HR and Finance processes to the future-state outsourced operating model.
Result: Clear accountability across both organizations and a strong foundation for the outsourced model.
Developed comprehensive requirements documentation defining scope, expectations, and deliverables. Created standardized test plans and test cases to validate that outsourced services met agreed criteria.
Result: Strengthened vendor accountability and a reliable framework for acceptance and ongoing operations.
Conclusion
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